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Frequently asked question

Which e-commerce platforms does the system support?

Support automatic synchronization of APIs on mainstream platforms such as Amazon, eBay, and Shopify

How are storage fees calculated?

Billed according to the volume/weight of the goods (whichever is greater). For details, please refer to [Price Page].

Do you offer European VAT tax support?

Assist with registration/VAT filing (additional service, fees on request)

Whether CE certification is required for inbound goods

Yes, European regulations require that CE documents must be provided for categories such as electronic products and toys, otherwise they may be withheld.

How are customer returns handled?

After returning the goods to our warehouse, we provide value-added services such as quality inspection, label replacement, and rewarehousing